Fresh, Hot Wastes of Time

This is the letter that I would have sent through Hearthsong’s Feedback Form, if it had functioned. Which it hasn’t for days. And mail to info@hearthsong.com bounces.

Yes, I checked. They are not owned by Lillian Vernon.

Re: Order #WXXXXXXX

I received 4 items out of the total order. That package was sent UPS Ground, even though I had selected “Express” when I checked out. The rest of the 17 items that I ordered from you are nowhere to be seen. Nobody has been able to provide me with a tracking number for these items, which I ordered on December 13, and which I paid to be shipped second day air. Customer service representatives on the phone keep trying to blame UPS for the failure. In the meantime, I’m left scrambling on Christmas Eve, which I had planned to spend with family and friends.

Please remove my customer information from Hearthsong’s database, as well as the databases of all affiliated companies. In addition, please cancel the remainder of my order and issue me a refund for the items plus shipping. With all the places in the world out there to order from, I certainly don’t see the need to spend money on a company that _causes_ stress rather than _alleviates_ it.

You can be assured that my website readership will also hear of my problems with Hearthsong.

Sincerely,
Yadda yadda.

Reading other review sites, I see that I’m not alone.

Why does this always happen to me??

Edit:

Figured out why their “Contact Us” form doesn’t work. Some genius there forgot to close a bracket. Also, amusingly, the link to their reviews on Bizrate has been commented out. Here’s what it’s supposed to look like:

Oh, I also forgot to mention that when placing an order on their website, you have to select the shipping method for each individual item rather than the order as a whole. When I told the customer service representative about this today, she started to commiserate with me, then did a total 180 and said she’s been shopping on the internet since 1995 and that’s how every place she orders from does it.

Um, what?

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