Yet Another Hearthsong Update

January 3, 2007 - 9:48 pm 3 Comments

Previous posts here, here, and here about my problems with Hearthsong.

Guess what arrived on my doorstep this evening! That’s right – a package from Hearthsong. I haven’t opened it, nor do I plan to (I don’t think). These items were delivered on January 3. I originally ordered them December 13, with two day shipping. I tried canceling the order via phone and web form, to no avail. Hearthsong is almost criminally incompetent.

I guess I can use that postage sticker to send back this package. Still no refund on any of my shipping costs, although they were kind enough to charge me yesterday for the items that they sent (and shipped overnight, not like Christmas was a week and a half ago or anything).

I fume.

3 Responses to “Yet Another Hearthsong Update”

  1. Brian Enigma Says:

    Was it a full-fledged credit card or a debit card? For credit (not debit) cards, you can reverse the charges in these sorts of cases.

    P.S. the “type the text in this security image” really sort of sucks. It took me four tries to get one that was accepted.

  2. addlepated Says:

    Yeah, I’ve already initiated a charge-back with my Amex card. They’re having website problems of their own, though, so I have to call them once I’m unsick to follow up.

    Sorry about the captcha; it’s a little delicate. But the good news is that I haven’t had one spam comment since I switched to it, as opposed to hundreds a day on MT previously.

  3. Caro Says:

    Kill Them All!!! MUAHAHAHAHAHA