My very last conversation with Sprint PCS
keeping in mind that this is a rough translation from the bare minimum of English this woman actually spoke and understood – will I get fined for asking for someone who actually speaks the frigging language??
Me: Hi, I was calling because my husband signed up for another cell phone provider and accidentally ported his Sprint number rather than signed up for a new number. Is there a way to go back to Sprint and our old rate plan if it doesn’t work out?
SprintPCS: I have that number listed in my system as still active.
Me: Yes, he just did this, it’s still in processing.
SprintPCS: I have that number listed in my system as still active.
Me: Yes, I’m sure it’s still active, it hasn’t gone through yet.
SprintPCS: But I have that number listed in my system as still active.
Me: He just left the other store 10 minutes ago. It hasn’t gone through yet.
SprintPCS: Oh, then he just did it! It would not have gone through yet.
Me: Yes. Is there a way to go back to Sprint and get our old rate plan back if we need to?
SprintPCS: Please hold.
SprintPCS: My manager says that we can’t give you that information. Since you have signed up with another provider you are no longer our customer and it would be illegal for us to tell you if you can come back or not.
Me: Nevermind. We’re not coming back. *click*
Sprint may have a digital signal. They may have near DSL internet speeds. We may have had 2000 minutes and 2 lines and “unlimited internet” (definition keeps changing on this) for under $100.
Nothing is worth being called a liar to my face, or dealing with the absolutely moronic “customer care representatives” there. Being told my account is not valued highly enough to talk to Retention.
Granted, T-Mobile did make a big boo-boo last night and had me seriously considering whether I really wanted service with them. Their web page states:
“Note: plans include two lines of service. Up to three additional lines can be added to the FamilyTime plans for $10 per line, per month. A one-time activation fee of $35 per line applies.”
I called to get hub’s line added to mine and was told I’d have to switch to a special plan that costs more and has less minutes for that. When I told them I didn’t understand why I had to do that when the web page stated differently, the CSR started in on me. “Look, MA’AM, I’m not going to argue with you. I could let you talk to my supervisor, but I guarantee he will say the same thing!”
Dude, I wasn’t arguing with you. I was trying to understand something. You were arguing with me. Thank you for making me feel like an idiot.
And the worst part is that I hate arguing so much that I started freaking crying when I was on the phone with him, then my rosacea kicked in because I was upset and my nose has been bright red since last night, and someone’s going to confuse me with Teddy Kennedy on a Saturday night if it doesn’t die down.
Um, in other news, we bought a popup camper today.
November 25th, 2003 at 9:36 pm
Stupid customer service. Hate having to deal with it. I’m sorry you had to be recipient of such suckage.
November 26th, 2003 at 2:48 pm
Does your dog bite?
December 8th, 2003 at 5:09 pm
Yet another horror story concerning Sprint’s customer service… I have been using VirginMobile and love it. But, it only makes sense dollarwise if you are not a heavy cell-phone user.
December 15th, 2003 at 1:04 am
Yeah, I wish I had known you were going with Sprint and I would have warned you!
December 20th, 2003 at 4:30 am
wow. that’s freakin amazing. i believe it though. i wont “bash” sprint pcs. lets just say that would be illegal considering where i work.
I work for a verizon wireless port center. we dont charge for porting at all. we used to though. vzw decided it would be bad business to charge for porting.
to make a long story short and get to the point, it is not illegal for them to tell you if you can come back or not cause you can, and you can port your number as many times as you want. you just have to deal with contractial issues like early terminination fees and whatnot stated in your contract. you can freely go to wherever provider as you wish. you can keep that same number wherever you go as long as you still live in that same geographical/geophysical location where that area code and prefix is located and served.
that dude just probly came out of training as well did his “manager” so he didnt know or sprint pcs just didnt have the full information yet. porting takes anywhere from 6 hours to 10 days. depending on whether or not you wanted your number ported from cell to land line. that takes a lot of time. considering porting is a new concept with cell phones and landlines.
Here’s how you can port a number or the different ways you can i should say:
wireless to wireless *
wireline to wireless
wireless to woreline
* – this being NSP to OSP (new service provider to Old Service Provider) or -vs-
also, if there is a issue with vzw messing up your line or messing up the port for instance, no problem. just call us. we’ll fix it for you. we try to be as nice as possible to you cause we value your business and don’t want you to leave us plus, we are there to help you.
May 18th, 2004 at 11:31 pm
I have a friend who works as a cust svce rep for sprintpcs. He says that sometimes his hands are tied and he wished that he can do more for his callers. And the fact that sometimes he finds some company rules way too dumb.
June 22nd, 2004 at 10:16 am
FUCK ALL YALL I WORK FOR SPRINT AND I TRY TO FUCK UP ALL CUSTOMERS BILLS WHEN THEY CALL..I ADD SHIT TO THERE PLANS AND CHANGE THERE BILLING CYCLES AND CAUSE THEM TO PAY !!!!!! FUCK CUSTOMERS ..IM THE FUCKING KING OF SPRINT….I MAKE ALL CUSTOMERS PAY…AND I LOVE EARLY TERMINATION FEES..HAHAHA..AND PRO-FUCKING-RATION CHARGES..HAHAHA…I LAUGH MY ASS OFF WHEN I SEE THESE CHARGES..I LOVE MAD IRATE DUMB ASS CUSTOMERS..I USE A SOFT VOICE AND BE KIND BUT I FUCK THEM GOOD WITH A BIG HARD DICK HAHAHAHA!!!