Customer service: Two case studies
Tuesday, May 6th, 2008Two recent experiences I’ve had with customer service:
1. Woot.com had a fake Wootoff on April Fool’s Day. Interspersed with the mundane battery sales were bags of Random Crap. For Woot neophytes, the Random Crap is like a holy grail: usually it really is crap, but some lucky folks get jackpots like Wiis, Xbox [...]
