Normally Apple’s excellent with their tech support, but my call to 1-800-APL-CARE today has me flummoxed.
I replaced my MacBook Pro’s battery under Apple’s battery exchange program last September. Since then, I’ve racked up 96 charging cycles, and my battery is now at a max capacity of 4528 mAh. That’s 82% of its maximum. Two days ago it was at 4589 mAh – 83% of maximum. My battery life sucks and the battery’s not right.
I called Apple today to replace it. Apparently they have an arbitrary number that must be hit in order to do so. I need to have under 300 charging cycles (check) and be under 80% of my battery capacity. The guy refused to do anything for me at this point.
I said, “So I’m supposed to call you back in a week when this battery’s low enough for you to take action?” and the answer was yes.
They could have made a customer happy this week about an issue that obviously isn’t going to solve itself, or they could have just told me to run along and play. They chose poorly.
Perhaps I should try a Genius Bar. They’re generally very helpful. Unlike tech support dude.