{"id":422,"date":"2003-01-24T23:37:36","date_gmt":"2003-01-24T18:37:36","guid":{"rendered":"http:\/\/addlepated.net\/blog\/archives\/422"},"modified":"2003-01-24T23:37:36","modified_gmt":"2003-01-24T18:37:36","slug":"featureprice-sucks","status":"publish","type":"post","link":"https:\/\/addlepated.net\/blog\/archives\/422","title":{"rendered":"Featureprice Sucks"},"content":{"rendered":"

Here’s a forum<\/a> where you can go to talk about Featureprice!<\/b><\/p>\n

I signed up with Featureprice (sucks) last May, encouraged by their online helpdesk and 99.9% uptime guarantee. I had several outages and the 24 hour outage last weekend kicked off this saga. If I don’t get a refund, I will take them to small claims court – unless there’s a lawyer out there willing to take them on pro-bono. Or other Featureprice (sucks) people coming to this page from searching on “featureprice sucks” (there’ve been quite a few!) who want to look into a class action suit. It’s mindboggling how these people stay in business by treating their customers like 2 year olds.<\/p>\n

Right now, before you read the rest of this post, call 1-800-214-8829 and listen to the tech support message. It really sets the tone for their attitude towards paying customers. Don’t worry – there is no danger of talking to a live person. Instead you’ll get the three minute message about how incompetent you are for not reading your manual and having to call tech support.<\/p>\n

Timeline:<\/p>\n

Saturday, 1\/18:<\/p>\n

My website had been down all day, following a previous outage on the 12th (with a previous helpdesk ticket that hadn’t gotten answered).<\/p>\n

7:30 pm email to Featureprice (sucks) support:
\nwww.addlepated.net is down again. Mail’s working fine. I don’t think that the last ticket, a few days ago, on this same issue was ever closed. Can you please tell me what the problem is and when it will be completely fixed? Thanks.<\/i><\/p>\n

Sunday 1\/19:<\/p>\n

1:00am email to Featureprice (sucks) support:
\nI don’t know what Featureprice’s problem is, and I don’t care, really. All I know is that I’ve had site issues since 1\/12 with no resolution, and I just spent three minutes on hold for tech support listening to a really condescending message implying that nobody who calls that number has a legitimate reason to do so. I am totally fed up. I pay $25 a month for web hosting, a service which I cannot seem to receive reliably from you people. I’d suggest that you resolve my issue ASAFP.<\/p>\n

To recap: www.addlepated.net is down again. Fix it, tell me why it was broken, and assure me it won’t happen again. Tonight.<\/i><\/p>\n

I receive autoresponses for these emails at 10:46 PM and 11:56 PM on 1\/19, respectively.<\/p>\n

Approximately midnight I sign up with another hosting provider.<\/p>\n

Wednesday, 1\/22:<\/p>\n

9:04am Response from Featureprice (sucks):
\nHello Sir,<\/p>\n

We have checked your site “www.addlepated.net” and it is up and working
\nfine.<\/p>\n

Your domains DNS entries are not changed to our name servers.
\nSo please change your name servers entries to our name servers.
\nIf you face any problem or need more information please feel free to
\ncontact us.
\nThank you.
\n<\/i>
\n9:14am response to second trouble ticket:
\nHello Sir,
\nYour domains DNS entries are not changed to our name servers.
\nSo please change your name servers entries to our name servers.<\/p>\n

If you face any problem or need more information please feel free to
\ncontact us.
\nThank you.
\n<\/i>
\n1:23pm my response:
\nI know they’re not changed to your DNS servers. That’s because after over 24 hours of downtime and no response from Featureprice, I’m leaving for a server that offers connectivity, not crap. Do you realize that I sent this problem in on SUNDAY and it is now a WEDNESDAY and you’re JUST NOW getting around to checking it?<\/p>\n

Are you going to refund me my prorated fees for the rest of the year, or do we need to go through the long and drawn out process of gaining a charge-back from my credit card company? I understand (from http:\/\/www.yourhostsucks , a veritable plethora of information on how lousy Featureprice’s “services” are) that many others have done so in the past with very good success. I figure your company owes me at least $75 for the months I will not be using it, not to mention you’ve breached your 99.9% “uptime guarantee” per year. I’d had far more than 3.65 days worth of downtime with Featureprice. Check tickets 40707, 40941, 66698, 81409, 82496, 107760, 1079, and 1445. How do you plan to keep your “guarantee”?<\/p>\n

Sincerely,<\/p>\n

MRS. D. Cook
\nnot “Hello Sir”
\n<\/i>
\nFriday, 1\/24<\/p>\n

11:07am response from Featureprice (sucks)
\n
\nSubject: [FeaturePrice #1445] Status Changed to:FREE BASIC SUPPORT dead<\/p>\n

===========ATTENTION!!!==================
\nYOU ARE ALLOWED ONE TICKET PER DAY, YOU MAY ASK AS MANY QUESTIONS
\nAS YOU WOULD LIKE, BUT YOU CAN ONLY HAVE ONE TICKET. BE WISE WITH
\nTHE USAGE OF TICKET AND QUESTIONS YOU ASK, THINK ABOUT WHAT YOU
\nWANT AND NEED TO ASK OR HAVE ASSISTANCE IN AND SEND OFF ONE TICKET
\nAS ALL ADDITIONAL TICKETS WILL BE REMOVED FOR THAT DAY.<\/p>\n

Live Chat Services: http:\/\/livechat.featureprice.com<\/p>\n

\/\\***READ YOUR USER MANUAL ALWAYS***\/\\
\n \/\\***ALL ANSWERS ARE LOCATED IN THERE***\/\\
\n\/\\***THAT IS WHAT WE USE TO ANSWER YOUR QUESTIONS***\/\\<\/p>\n

NEXT, YOU ARE NOT GUARANTEED A TURN AROUND TIME ON BASIC FREE SUPPORT<\/p>\n

IF YOU NEED A GUARANTEED TURN AROUND TIME YOU CAN PURCHASE A
\nPREMIUM PAID INCIDENT SUPPORT AT HTTP:\/\/STORE.FEATUREPRICE.COM<\/p>\n

PREMIUM PAID SUPPORT IS GUARANTEED 1HR TURN AROUND<\/p>\n

PHONE SUPPORT:
\nYOU MAY ONLY CALL SUPPORT IF YOU HAVE RECEIVED A RESPONSE TO THIS
\nTICKET, YOU MAY NOT CALL IF YOU HAVE NOT RECEIVED A RESPONSE.
\nYOU WILL NEED THIS TICKET NUMBER WHEN CALLING SO KEEP A COPY OF THIS
\nTICKET NUMBER.<\/i><\/p>\n

4:46pm my response:
\n> ===========ATTENTION!!!==================<\/p>\n

YELLING IS RUDE!<\/p>\n

> YOU ARE ALLOWED ONE TICKET PER DAY, YOU MAY ASK AS MANY QUESTIONS
\n> AS YOU WOULD LIKE, BUT YOU CAN ONLY HAVE ONE TICKET.<\/p>\n

IS THIS WHAT THE “(12 months of Prefered Priority support *)
\nSpecial TOLL FREE 800 Number **ONLY** for Platnium Clients” ON YOUR ACCOUNT SIGNUP REFERS TO? ONE WHOLE TICKET A DAY! WOOHOO! YIPPEE! YAY! I HATE TO THINK WHAT THE MINI PLAN GETS! ONE A YEAR?<\/p>\n

> BE WISE WITH
\n> THE USAGE OF TICKET AND QUESTIONS YOU ASK, THINK ABOUT WHAT YOU
\n> WANT AND NEED TO ASK OR HAVE ASSISTANCE IN AND SEND OFF ONE TICKET
\n> AS ALL ADDITIONAL TICKETS WILL BE REMOVED FOR THAT DAY.<\/p>\n

> Live Chat Services: http:\/\/livechat.featureprice.com<\/p>\n

> \/\\***READ YOUR USER MANUAL ALWAYS***\/\\<\/p>\n

IT SAYS TO GO TO HELPDESK.FEATUREPRICE.COM WHICH DOESN’T WORK. IF SOMEONE FROM FEATUREPRICE TELLS ME TO READ MY MAUNAL AGAIN THERE’S GOING TO BE A PROBLEM.<\/p>\n

> \/\\***ALL ANSWERS ARE LOCATED IN THERE***\/\\<\/p>\n

LIKE “WHAT DO I DO IF MY HOST SUCKS?” NOPE, CHECKED IT, NOT THERE.<\/p>\n

> \/\\***THAT IS WHAT WE USE TO ANSWER YOUR QUESTIONS***\/\\<\/p>\n

LIKE “WHAT DO I DO IF MY HOST SUCKS?” NOPE, CHECKED IT, NOT THERE. YOUR WEBSITE DOES SAY “On this page you can learn more about the fact why your website will have an uptime of 99.9% – no more stress – a relief from all your hosting headaches. ”<\/p>\n

YOU’RE RIGHT. YOU’RE NOT A HEADACHE, YOU’RE A FREAKING MIGRAINE.<\/p>\n

> NEXT, YOU ARE NOT GUARANTEED A TURN AROUND TIME ON BASIC FREE SUPPORT<\/p>\n

HEY, CLEAR THE COTTON OUT OF YOUR EARS. I’M A PLATINUM CUSTOMER. I’M SUPPOSED TO HAVE “(12 months of Prefered Priority support *)
\nSpecial TOLL FREE 800 Number **ONLY** for Platnium Clients”<\/p>\n

> IF YOU NEED A GUARANTEED TURN AROUND TIME YOU CAN PURCHASE A
\n> PREMIUM PAID INCIDENT SUPPORT AT HTTP:\/\/STORE.FEATUREPRICE.COM<\/p>\n

LIKE I’M GOING TO SHELL OUT ANY MORE MONEY ON YOUR CRAP-ASS SERVICE. BESIDES, THIS IS THE FIRST TIME I’VE EVEN HEARD OF GETTING THAT, SINCE THERE’S A VAGUE REFERENCE TO IT AT YOUR NEW “HELP” PAGE BUT NO LINK.<\/p>\n

> PREMIUM PAID SUPPORT IS GUARANTEED 1HR TURN AROUND<\/p>\n

AND PLATINUM SUPPORT IS GUARANTEED 1 WEEK, RIGHT?<\/p>\n

> PHONE SUPPORT:
\n> YOU MAY ONLY CALL SUPPORT IF YOU HAVE RECEIVED A RESPONSE TO THIS
\n> TICKET, YOU MAY NOT CALL IF YOU HAVE NOT RECEIVED A RESPONSE.
\n> YOU WILL NEED THIS TICKET NUMBER WHEN CALLING SO KEEP A COPY OF THIS
\n> TICKET NUMBER.<\/p>\n

> =============================================<\/p>\n

> http:\/\/help.featureprice.com\/rt\/Ticket\/Display.html?id=1445<\/p>\n

MIND TELLING ME WHY MY LOGIN AND PASSWORD DON’T WORK THERE?<\/p>\n

BY THE WAY, “*99.9% uptime assurance: We assure you that your website will be up and running at least 99.9% of the time of any 12-month period.”<\/p>\n

MY WEBSITE WAS DOWN FOR 24 HOURS LAST WEEK. THAT MEANS THAT JUST WITH THIS INCIDENT, MY WEBSITE HAS AT THE MOST BEEN UP AND RUNNING 99.72603% OF THIS TWELVE MONTH PERIOD.<\/p>\n

I WANT MY MONEY BACK. YOU HAVE VIOLATED YOUR GUARANTEE. <\/p>\n

I’LL REPEAT IT SO IT’S CLEAR.<\/p>\n

I WANT MY MONEY BACK. YOU HAVE VIOLATED YOUR GUARANTEE.
\n— <\/i><\/p>\n

I like the part where they downgraded my service to “FREE BASIC SUPPORT”. Wonder if it’s because I wanted my money’s worth out of them and they got mad and took their toys and went home.<\/p>\n","protected":false},"excerpt":{"rendered":"

Here’s a forum where you can go to talk about Featureprice! I signed up with Featureprice (sucks) last May, encouraged by their online helpdesk and 99.9% uptime guarantee. I had several outages and the 24 hour outage last weekend kicked off this saga. If I don’t get a refund, I will take them to small […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"_links":{"self":[{"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/posts\/422"}],"collection":[{"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/comments?post=422"}],"version-history":[{"count":0,"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/posts\/422\/revisions"}],"wp:attachment":[{"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/media?parent=422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/categories?post=422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/addlepated.net\/blog\/wp-json\/wp\/v2\/tags?post=422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}