Ozarka Sucks

September 25, 2007 - 2:37 pm 2 Comments

Ozarka Water home delivery sucks.

I’d been a customer of theirs for a few years. I would go to PayMyWater.com to pay my balance when I got a new bill via email. Last October, the credit card that I was using to pay online expired. I received no notice from Ozarka. I got no error messages when I attempted to pay online. I thought everything was fine at first. Then I started getting bigger bills, so I tried to pay those online too. Looked fine. Thought it was cool.

Until I got a letter from a collection agency.

I contacted Ozarka and asked them what the hell, man? They said I had a $450 or so balance. Um. Apparently they thought I had defaulted because my payments weren’t going through and charged me for the cooler. I asked them about the credit card information I had on file with them and it was only then that I was informed that it was expired. That was in the spring. I paid my bill with Ozarka via a good credit card sometime around May, updated my information online, and thought all was right with the world.

Until I started getting calls from the collection agency.

Ozarka has apparently never bothered to tell them that 1) there was a foul-up on their end, or 2) the account is paid in full. I’ve been calling Ozarka repeatedly to ask them to clear this up, they keep saying they’ll handle it, and they never do. Now I’ve got this listed on my Experian credit report.

I just talked to Helena over at Ozarka today. Keep in mind that the last 3 times I spoke with Ozarka, they told me they would take care of the problem. Helena doesn’t like to let people talk. Helena has a yen to interrupt. Helena said that they may take care of it and that what I said was untrue. She claimed they sent out letters when credit cards expire, even though none of the other many reps I’ve spoken with there have said any such thing. Helena said that it’s okay for collection agencies to be rude, because they’re collection agencies. She said that if they can’t send me a letter, they will send me a letter. I am confused. Also, Helena claimed that since I cancelled my Ozarka account, they’re not required to deal with me anymore, and that her talking to me was a “courtesy.”

So I will return the courtesy and discuss this situation online.

2 Responses to “Ozarka Sucks”

  1. Jamie Says:

    Try buying a 6 pack of Ozarka bottles in the store, then filling them up with tap water when you finish and put em back in the frig. I’m convinced that 95% of what tastes good is that it’s nice and cold.

    (I realize most people who buy non-tap water will disagree with me on that one. BUt give it a shot, and see how it works out.)

  2. addlepated Says:

    Yeah, I agree – this was for the big bottles in the dispensers, though.