Featureprice Sucks

January 24, 2003 - 11:37 pm 129 Comments

Here’s a forum where you can go to talk about Featureprice!

I signed up with Featureprice (sucks) last May, encouraged by their online helpdesk and 99.9% uptime guarantee. I had several outages and the 24 hour outage last weekend kicked off this saga. If I don’t get a refund, I will take them to small claims court – unless there’s a lawyer out there willing to take them on pro-bono. Or other Featureprice (sucks) people coming to this page from searching on “featureprice sucks” (there’ve been quite a few!) who want to look into a class action suit. It’s mindboggling how these people stay in business by treating their customers like 2 year olds.

Right now, before you read the rest of this post, call 1-800-214-8829 and listen to the tech support message. It really sets the tone for their attitude towards paying customers. Don’t worry – there is no danger of talking to a live person. Instead you’ll get the three minute message about how incompetent you are for not reading your manual and having to call tech support.

Timeline:

Saturday, 1/18:

My website had been down all day, following a previous outage on the 12th (with a previous helpdesk ticket that hadn’t gotten answered).

7:30 pm email to Featureprice (sucks) support:
www.addlepated.net is down again. Mail’s working fine. I don’t think that the last ticket, a few days ago, on this same issue was ever closed. Can you please tell me what the problem is and when it will be completely fixed? Thanks.

Sunday 1/19:

1:00am email to Featureprice (sucks) support:
I don’t know what Featureprice’s problem is, and I don’t care, really. All I know is that I’ve had site issues since 1/12 with no resolution, and I just spent three minutes on hold for tech support listening to a really condescending message implying that nobody who calls that number has a legitimate reason to do so. I am totally fed up. I pay $25 a month for web hosting, a service which I cannot seem to receive reliably from you people. I’d suggest that you resolve my issue ASAFP.

To recap: www.addlepated.net is down again. Fix it, tell me why it was broken, and assure me it won’t happen again. Tonight.

I receive autoresponses for these emails at 10:46 PM and 11:56 PM on 1/19, respectively.

Approximately midnight I sign up with another hosting provider.

Wednesday, 1/22:

9:04am Response from Featureprice (sucks):
Hello Sir,

We have checked your site “www.addlepated.net” and it is up and working
fine.

Your domains DNS entries are not changed to our name servers.
So please change your name servers entries to our name servers.
If you face any problem or need more information please feel free to
contact us.
Thank you.

9:14am response to second trouble ticket:
Hello Sir,
Your domains DNS entries are not changed to our name servers.
So please change your name servers entries to our name servers.

If you face any problem or need more information please feel free to
contact us.
Thank you.

1:23pm my response:
I know they’re not changed to your DNS servers. That’s because after over 24 hours of downtime and no response from Featureprice, I’m leaving for a server that offers connectivity, not crap. Do you realize that I sent this problem in on SUNDAY and it is now a WEDNESDAY and you’re JUST NOW getting around to checking it?

Are you going to refund me my prorated fees for the rest of the year, or do we need to go through the long and drawn out process of gaining a charge-back from my credit card company? I understand (from http://www.yourhostsucks , a veritable plethora of information on how lousy Featureprice’s “services” are) that many others have done so in the past with very good success. I figure your company owes me at least $75 for the months I will not be using it, not to mention you’ve breached your 99.9% “uptime guarantee” per year. I’d had far more than 3.65 days worth of downtime with Featureprice. Check tickets 40707, 40941, 66698, 81409, 82496, 107760, 1079, and 1445. How do you plan to keep your “guarantee”?

Sincerely,

MRS. D. Cook
not “Hello Sir”

Friday, 1/24

11:07am response from Featureprice (sucks)

Subject: [FeaturePrice #1445] Status Changed to:FREE BASIC SUPPORT dead

===========ATTENTION!!!==================
YOU ARE ALLOWED ONE TICKET PER DAY, YOU MAY ASK AS MANY QUESTIONS
AS YOU WOULD LIKE, BUT YOU CAN ONLY HAVE ONE TICKET. BE WISE WITH
THE USAGE OF TICKET AND QUESTIONS YOU ASK, THINK ABOUT WHAT YOU
WANT AND NEED TO ASK OR HAVE ASSISTANCE IN AND SEND OFF ONE TICKET
AS ALL ADDITIONAL TICKETS WILL BE REMOVED FOR THAT DAY.

Live Chat Services: http://livechat.featureprice.com

/\***READ YOUR USER MANUAL ALWAYS***/\
/\***ALL ANSWERS ARE LOCATED IN THERE***/\
/\***THAT IS WHAT WE USE TO ANSWER YOUR QUESTIONS***/\

NEXT, YOU ARE NOT GUARANTEED A TURN AROUND TIME ON BASIC FREE SUPPORT

IF YOU NEED A GUARANTEED TURN AROUND TIME YOU CAN PURCHASE A
PREMIUM PAID INCIDENT SUPPORT AT HTTP://STORE.FEATUREPRICE.COM

PREMIUM PAID SUPPORT IS GUARANTEED 1HR TURN AROUND

PHONE SUPPORT:
YOU MAY ONLY CALL SUPPORT IF YOU HAVE RECEIVED A RESPONSE TO THIS
TICKET, YOU MAY NOT CALL IF YOU HAVE NOT RECEIVED A RESPONSE.
YOU WILL NEED THIS TICKET NUMBER WHEN CALLING SO KEEP A COPY OF THIS
TICKET NUMBER.

4:46pm my response:
> ===========ATTENTION!!!==================

YELLING IS RUDE!

> YOU ARE ALLOWED ONE TICKET PER DAY, YOU MAY ASK AS MANY QUESTIONS
> AS YOU WOULD LIKE, BUT YOU CAN ONLY HAVE ONE TICKET.

IS THIS WHAT THE “(12 months of Prefered Priority support *)
Special TOLL FREE 800 Number **ONLY** for Platnium Clients” ON YOUR ACCOUNT SIGNUP REFERS TO? ONE WHOLE TICKET A DAY! WOOHOO! YIPPEE! YAY! I HATE TO THINK WHAT THE MINI PLAN GETS! ONE A YEAR?

> BE WISE WITH
> THE USAGE OF TICKET AND QUESTIONS YOU ASK, THINK ABOUT WHAT YOU
> WANT AND NEED TO ASK OR HAVE ASSISTANCE IN AND SEND OFF ONE TICKET
> AS ALL ADDITIONAL TICKETS WILL BE REMOVED FOR THAT DAY.

> Live Chat Services: http://livechat.featureprice.com

> /\***READ YOUR USER MANUAL ALWAYS***/\

IT SAYS TO GO TO HELPDESK.FEATUREPRICE.COM WHICH DOESN’T WORK. IF SOMEONE FROM FEATUREPRICE TELLS ME TO READ MY MAUNAL AGAIN THERE’S GOING TO BE A PROBLEM.

> /\***ALL ANSWERS ARE LOCATED IN THERE***/\

LIKE “WHAT DO I DO IF MY HOST SUCKS?” NOPE, CHECKED IT, NOT THERE.

> /\***THAT IS WHAT WE USE TO ANSWER YOUR QUESTIONS***/\

LIKE “WHAT DO I DO IF MY HOST SUCKS?” NOPE, CHECKED IT, NOT THERE. YOUR WEBSITE DOES SAY “On this page you can learn more about the fact why your website will have an uptime of 99.9% – no more stress – a relief from all your hosting headaches. ”

YOU’RE RIGHT. YOU’RE NOT A HEADACHE, YOU’RE A FREAKING MIGRAINE.

> NEXT, YOU ARE NOT GUARANTEED A TURN AROUND TIME ON BASIC FREE SUPPORT

HEY, CLEAR THE COTTON OUT OF YOUR EARS. I’M A PLATINUM CUSTOMER. I’M SUPPOSED TO HAVE “(12 months of Prefered Priority support *)
Special TOLL FREE 800 Number **ONLY** for Platnium Clients”

> IF YOU NEED A GUARANTEED TURN AROUND TIME YOU CAN PURCHASE A
> PREMIUM PAID INCIDENT SUPPORT AT HTTP://STORE.FEATUREPRICE.COM

LIKE I’M GOING TO SHELL OUT ANY MORE MONEY ON YOUR CRAP-ASS SERVICE. BESIDES, THIS IS THE FIRST TIME I’VE EVEN HEARD OF GETTING THAT, SINCE THERE’S A VAGUE REFERENCE TO IT AT YOUR NEW “HELP” PAGE BUT NO LINK.

> PREMIUM PAID SUPPORT IS GUARANTEED 1HR TURN AROUND

AND PLATINUM SUPPORT IS GUARANTEED 1 WEEK, RIGHT?

> PHONE SUPPORT:
> YOU MAY ONLY CALL SUPPORT IF YOU HAVE RECEIVED A RESPONSE TO THIS
> TICKET, YOU MAY NOT CALL IF YOU HAVE NOT RECEIVED A RESPONSE.
> YOU WILL NEED THIS TICKET NUMBER WHEN CALLING SO KEEP A COPY OF THIS
> TICKET NUMBER.

> =============================================

> http://help.featureprice.com/rt/Ticket/Display.html?id=1445

MIND TELLING ME WHY MY LOGIN AND PASSWORD DON’T WORK THERE?

BY THE WAY, “*99.9% uptime assurance: We assure you that your website will be up and running at least 99.9% of the time of any 12-month period.”

MY WEBSITE WAS DOWN FOR 24 HOURS LAST WEEK. THAT MEANS THAT JUST WITH THIS INCIDENT, MY WEBSITE HAS AT THE MOST BEEN UP AND RUNNING 99.72603% OF THIS TWELVE MONTH PERIOD.

I WANT MY MONEY BACK. YOU HAVE VIOLATED YOUR GUARANTEE.

I’LL REPEAT IT SO IT’S CLEAR.

I WANT MY MONEY BACK. YOU HAVE VIOLATED YOUR GUARANTEE.

I like the part where they downgraded my service to “FREE BASIC SUPPORT”. Wonder if it’s because I wanted my money’s worth out of them and they got mad and took their toys and went home.

129 Responses to “Featureprice Sucks”

  1. P. Battaglia Says:

    Joanna, I also hope they lose their britches!

    Please send off those complaints and there is a new site that keeps us updated of more to do on Friday:

    http://www.featureprice-review.com/postnuke/modules.php?op=modload&name=News&file=article&sid=139

  2. P. Battaglia Says:

    Please, those of you who registered domain names with Feature Price, go here:

    http://reports.internic.net/cgi/registrars/problem-report.cgi

    File a complaint with the HEAD of all Domain name registrars!

  3. Matt Yeaton Says:

    Ding dong the witch is dead…the witch is dead…the wich is dead…ding dong the wicked witch is dead!!! I just heard the good news that FP is no longer. THANK GOODNESS!!! I’m so happy…I don’t even care as much about the one year membership fee that I just paid a few months ago. I am just happy to be using a new host instead of the VERY unfriendly, not-knowledgeable, server-up-and-down, so-called web host formerly known as Featureprice. What was up with that one-hour guarantee anyway??? see below:
    CONFIDENCE GUARANTEE

    “A GUARANTEE That Cannot be Compared”

    Featureprice.com is so confident that you will love our services and control panels that we are going beyond the typical “money back” Guarantee and are giving you one complete hour to try out our services and products absolutely FREE!

    How could you possible know if a web host would work for you with only one hour to figure out all of their bells and whistles?

    It is over now…time to move on to better days.

  4. Frans Says:

    Hello all,

    I too was customer of FeaturePrice for a short time. Within days my site had troubles and was offline for hours on end. I moved to another host immediately but lost the 160 dollars I’d paid. I complained and asked my creditcard company if they could do anything. No such luck. I’ve paid 160 dollars for 10 days of pathetic hosting. Featureprice was unresponsive to my complaints and wasn’t thinking along with me at all. And please note that this was around April 2002!

    For all you guys who are looking for new hosts, may I recommend Eperfect.net? Those guys rock and DO take their customers seriously (YES, IT’S POSSIBLE, DEAR PEOPLE!).

    For all you guys who are sueing featureprice, I wish you good luck and God’s speed. Take’m down! I wish I could join you guys, but since I’m living overseas this is not an option. Not to mention I’m a student so I don’t have the resources. Yeah, those featureprice guys surely took advantage of my position, which I accidently laid out to plea for a refund.

    Good luck all!

    Frans van Hofwegen
    Webmaster of SpaceQuest.Net

  5. Jason Knight Says:

    I’m so frustrated that I don’t even know where to start. I’ve been with FP since September of 2001 and have no idea why I renewed with them in September of 2002. I share your frustration with email, what I have done over the last month and a half is to increase my time out of the POP3 server to 7 minutes. In Outlook XP, this can be done by clicking on tools… email accounts… pick your email account and change… advanced settings… advanced… server timeouts.

    I am a network engineer in the central Texas area (Macrohard @ http://www.macrohardinc.com) and have had nothing but issues with FP since the beginning of this year. My domain lapsed on April 13th, and I had to receive an email from dotregistrar.com telling me this on the 14th. At that time, FP’s site was down to renew and I lost the domain of macrohardinc.com, which screwed me royally for business related email. I know of one $1000 job I lost over this for sure, and have no idea of what other jobs I may have lost due to the loss of my domain. I have pleaded with dotregistrar.com to release the control of my domain, with this reply from the sales manager:

    Dear Jason,

    In order to change the information of the domain name you must go to
    Featureprice’s helpdesk at
    http://helpdesk.featureprice.com and change your domain information,

    Please let me know if there is anything else I can do for you,

    Best Regards,

    Ben Tyler,
    Sales Manager
    http://www.DotRegistrar.com

    P.S. At DotRegistrar.com we guarantee the best prices on the market, as
    low as $6.49 per year per each .COM/.NET/.ORG plus .INFO, .BIZ and .US
    domain.
    Don’t delay, GET YOURS NOW!

    I continued to plead, as the helpdesk was not working and finally got this email:

    Dear Jason,

    I understand your position and we have many other people like you with this problem,

    Believe me when I tell you that I would release the domain name to you because we are getting loads of emails and complaints on featureprice.

    The biggest problem here is that you are not a contact for the domain name so how do we as a registrar know your have the rights of registration of the domain name

    Featureprice is a customer of ours and we are not linked with them in any way,

    My advice to you is to take legal actions against featureprice in order to have control over the domain name or if not insist contacting them at
    domain@featureprice.com,

    Best Regards,

    Ben Tyler,
    Sales Manager
    http://www.DotRegistrar.com

    The thing is, that I *am* the contact for the domain, which I pointed out to Ben. I then received this email in reply:

    Dear Jason,

    Could you fax us over your driver’s license so I can verify that you are really Jason Knight?
    Our fax number is 305 675 2830

    Best Regards,

    Ben Tyler,
    Sales Manager
    http://www.DotRegistrar.com

    I have done so, and am still awaiting a reply. Anyone know dotregistrar.com’s reputation and position in this matter? I made sure to put myself in as a billing, administrative and technical contact for both domains I had hosted with FP, and Ben even confirmed that. Are they going to try and help, or are they just another of Satan’s minions? Another question: Is anyone taking legal action in any kind of class action suit? I’m sure FP will be filing bankruptcy, but is there anything that can be done to be refunded here? Not only loss of work, but I am supposed to have hosting through September of this year. Not only are my two domains hosted with FP, but two of my CUSTOMERS sites are hosted with them as well!!!

    Frustration shared with the telephone support. Thanks for calling, goodbye. Lovely. Even when I *was* able to get through, I got some snot nosed kid on the other end that tried to lay the blame on me. I’m sorry, but I do network engineering for crying out loud. I too am familiar with building and maintaining web servers of the Microsoft, as well as Unix implementations. Professionalism was seriously lacking with support.

    Another beef. Since the beginnings in 2001, I have tried to make use of my 5 GB of space with them. To have my files deleted without my notice, whatsoever. Over and over as a matter of fact. I got so pissed about it, that I went to their sales area of their site to confirm I had read it right, and yes, it said that you could store mp3’s, etc. Anything, it said. I was posting game demos, files needed for business, that are legally owned by me, etc. Deletion without representation. So I began uploading 4 GB of mp3’s daily. Every time they deleted them, here they keep coming over my business class 768 K upload. Hope it pissed somebody off. Because I had had, and have had enough of their insubordination and condescending attitude, much less inferior service of misleading product. :angry:

    And one last point. On February 23rd of 2002, we hosted one of our first major LAN party events, with a $300 ATI Radeon 8500 DV video card give-a-way for the winner of an Unreal Tournament. My site was hosting times and directions, not to mention the PayPal method of payment for the event. Their site went down two days prior to the event due to DOS attacks on their service. The snot nosed kid that answered the phone acted like it wasn’t any of their own fault. You mean to tell me, that with your Unix based servers, you still fell under attack of DOS attacks? Who do you have working security at your company?

  6. IP DePOT Says:

    Good day from Downunder!

    Some folks found out we were hosted with FP and emailed us all these links filled with unhappy FP ex-customers. I’m happy (or sad?) to say we were one of them, but whatever you people are doing to topple this criminal co., do it with our sincerest support. Our lost is relatively small, only one year pre-paid at the lowest package but the damage was huge. We experienced constant lost of emails between Jan and April and finally figured out they were in any position to offer help, so we switched. For those who haven’t gotten out yet, do so at ANY cost!!!

  7. marc Says:

    hello all,

    well it is 10pm on 5/20/03 and the featureprice.com site is down…not sure why.
    but this is the first time i seen it happen.

  8. leah Says:

    this forum rocks. thanks for confirming my growing suspicions about featureprice. i have always had difficulty receiving and sending mail, but eventually after enough tries it would work, so whatever. but recently i realized something was really wrong with featureprice when i tried to get someone to help me with this mail issue – and discovered there was no possible way to contact anyone! i tried e-mailing the friendly customer service rep who helped me when i first signed up, but my e-mail came back undeliverable and the phone number on one of his old e-mails is no longer in service.

    getting more frustrated…

    so now i haven’t been able to send or receive e-mail AT ALL in over a week. what’s worse is i get no error messages and it appears that all is fine – until i try sending to or from my hotmail accounts and the e-mails never show up anywhere!

    i wished i had gone to the better business bureau to check out featureprice before signing up – it’s no surprise they have an “unsatisfactory” business record, for all the reasons listed in this forum.

    i don’t know if this will help, but if you go to internic.com and click on whois, you can get registration info for domain names (http://www.internic.com/whois.html) – perhaps this will help in the name transfering, though i personally haven’t had the time to deal with all of this transfering yet.

    let me know if anyone has any luck pursuing refunds or name transfering…nystraldjo at hotmail.com. thanks!

  9. Scott Says:

    I just wanted to say everyone is correct. FEATURE PRICE SUCKS ASS!!! I had a horrible experience w/ them and lost all my money.

  10. Sean McCrindle Says:

    I’ve had intermittent troubles with featureprice since the beginning. Today I get a letter from some crowd calling themselves Atlantic.Net stating they have taken over featureprice’s services. From what I read of their FAQ, they are telling me I have lost my money and my hosting, but that Atlantic will provide me with 2 months free hosting during which I can decide whether to continue with them.

    I’m in Australia and so I can’t directly sue featureprice, but I’d certainly be interested in contributing to any class action lawsuit against these fools. Anyone in the US organizing such a challenge? I just want to make sure that featureprice are indeed bankrupt and not doing a runner with my money.

    Anyone know if Atlantic are owned by the same people?

  11. Kobus Says:

    Isn’t it strange how things work out? Just around that time I was looking for a new web host myself, and of all the places I checked out, featureprice seemed like the best one around – but, for some raeson which I can’t explain, I didn’t take their deal. Call it intuition? And maybe a little bit of luck.

    In response to Sean’s question above, just the following:

    –> Quoted from atlantic.net’s web site.

    Atlantic.Net is excited to announce the acquisition of Feature Price. Please click here for more details and to view answers to Frequently Asked Questions.

    Just that sentence alone is giving me the creaps. Acquisition? That word tells me that they bought out FP and most probably several of its employees and infrastructure, so, I won’t be hosting there. Purchasing a company that has a reputation like FP doesn’t make business sense, so, I won’t host with them…

    Just my $0.02

  12. Kobus Says:

    While I am in the process of commenting here…

    Anyone here can recommend a good hosting company which offers at least the following?:

    1) Unlimited POP3
    2) Unlimited MySQL databases while I still have diskspace available
    3) good uptime (99.99%+)
    4) Regular (daily at least) backups
    5) Various bandwidth usage options
    6) mod_rewrite available
    7) ability to use local .htaccess file
    8) Please send feedback from my site (www.humourauthority.com) if you have any suggestions.

    Thanks in advance!

    Kobus

  13. Lissy Says:

    them and their little atlantic.net buddies are gonna have to pay some serious psychiatric bills when this is all over. I shoulda switched when I had the chance, why oh why did I believe them when they said things were gonna get better. I’m stupid, I’m a stupid, stupid girl. Ooh, that orange horizontal line is cool, pretty dots 😀 wee 😛

  14. DAN Says:

    i THINK aTLANTIC nET is a scam like feature price, what a lame excuse.

  15. DAN Says:

    i THINK aTLANTIC nET is a scam like feature price, what a lame excuse.

  16. P. Battaglia Says:

    I believe Atlantic.net IS Featureprice.com revisited. At first you could go and change things, get support, etc.. now, it seems the old links I had saved don’t work and they must have changed access to domain name service updates, because I cannot get in there either! They told us they would honor Feature Price’s webhosting through August 1 and I found my client’s website all down on July 1st.. a whole month early!

    Here is what THEY wrote on their website:
    “If your prepaid Budget or Mini Plan
    ends before August 1, 2003…

    Then Atlantic.Net will maintain and support your service free of charge through August 1, 2003. Before that date, you may sign up for Atlantic.Net’s special offering for Feature Price customers to continue service, as we will not honor Budget or Mini Plan prepaid service beyond August 1, 2003.”

    My advice (which I have taken) is to dump Atlantic.net and get a good webhost. I use dogbark.com myself and have asked all my clients to switch to them. Reliable as heck.. cost a bit more.. but you can reach a real person when you need to. Also, gain control of your domain name so you can transer DNS to a new registrar!

  17. P. Battaglia Says:

    They also wrote this:
    “If your prepaid Budget or Mini Plan
    ends after August 1, 2003…

    Then Atlantic.Net will maintain and support your service through August 1, 2003. Before that date, you may sign up for Atlantic.Net’s special offering for Feature Price customers to continue service, as we will not honor Budget or Mini Plan prepaid service beyond August 1, 2003. ”

    SO WHY DID THEY YANK ALL MY CLIENT’S SITES WHO PAID THROUGH DECEMBER OF 2003???????

  18. T Forsyth Says:

    My Webhost & ISP, “DSINW,” went bellyup w/o notice Nov 02 leaving me w/o access to my websites or email accounts. They had just billed me for future services when they literally disappeared.
    1ST TIME: Lost my WEBSITE and EMAIL services.

    I moved to FEATUREPRICE, Nov 02, paid $228.40 for one year service. Had immediate down time as nameserver could not be transfered. I had to wait for snailmail from overseas to fix! After several other down times…
    2ND TIME: Lost my WEBSITE and EMAIL services.

    Got transfered to ATLANTIC.NET Poor communication from their support. While looking for a new web host…
    3RD TIME: Lost my WEBSITE and EMAIL services.

    I have never been reimbursed for breaches of contracts for services not rendered yet paid up front. I have never been offered reimbursements for damages. I have never been given an appology to my alternate or existing email addresses for losses. I have lost both my time and my money.

    * 3 TIMES I’VE BEEN BURNED IN SIX MONTHS BY THREE SEPERATE WEB HOSTING SERVIVES. (I’d feel better if Atlantic.net had at least sendt an email to my alternate ISP e-address w/ explanations!)

    * I NEED A RELIABLE RECOMMENDATION FOR A RELIABLE HOST. I TRUST NOTHING I GET VIA SPAM MAIL.
    Thomas

  19. T Forsyth Says:

    Who has been successful in small claims courts? Who did you sue? (specifics?)
    Any reprocutions?
    I am in Oregon.

  20. DisgustedwAtlantic2 Says:

    So has ANYONE with a FP Platium Account ever been able to get access to that account since the Atlantic “acquistion?”

    I’ve just put up a new site (http://www.featureprice-scam.com) because of all the lies Atlantic and Featureprice have subjected us to.

  21. T Forsyth Says:

    I too have a Platinum FP acct. (or, had one?!)
    I’ve not been able to get access to any control panel at Atlantic.Net or FP since FP went down about the end of June.
    My friend got a real run around at A.N. today, and on hold for 45 minutes. It seems odd they can fix things right away if you pay for their service, but they can’t fix the one they agreed to carry to prove that they were worth staying with after the trail period.
    I may not have as much problems with DNS as my domains were never registered with FP.

    Keep others posted if you find good solutions…
    TF

  22. Ruston Withrow Says:

    I wonder of the honesty level of Atlantic.net seems they promised to honor the “FP” contract .What happened there ?? They say it’s FP’s fault ..It looks like Travis made an extra buck also.. I see when you put in http://www.featureprice.com you get Yahoo Geocities.. Atlantic is there to sell websites ..I havn’t seen any honor from them just a carpet begger sales pitch..I wouldn’t call them liars or thieves .. None of those 3 will ever get another dime from me..I don’t believe anything any of them say..

  23. P. Battaglia Says:

    Atlantic.net looks like more of the same kind of problems that Feature Price initiated with many of us. I would steer clear of them!
    I recall Feature Price having customer service way back and then it was gone. Today, Atlantic.net’s online customer service is not working online and when I called, it was over 20 min to wait for someone to answer.. same old thing Feature Price did!
    Atlantic.net is obviously in cahoots with Feature Price. Stay away..

  24. MVP Says:

    BREAKING NEWS – Looks like Atlantic.net has filed a civil suit against Feature Price (July 2nd) There may be light at the end of the tunnel very soon! See the following link for more info:

    http://www.yourhostsucks.com/forums/showthread.php?s=&threadid=971

  25. well now. Says:

    it seems that it redirects to yahoo now. have you tried it?

  26. Joe Jones Says:

    Feature Price is a complete RIP OFF! Travis Johnson is a CON MAN!

    I would be interested in hearing from anyone who can give me the whereabouts of Travis Johnson.

  27. Boris Says:

    Boris rules !

  28. omane Says:

    i need the confirmation to know my stand fast

  29. hosting Says:

    Great site guys!