Fresh, Hot Wastes of Time

Hub and I got laptops at CompUSA on Valentine’s Day this year. We bought $600 worth of extended warranties on the urging of the sales droid, who told us that if anything at all were to happen to the laptop or the screen, we could just bring it in and they would replace it on the spot at the store. Great!

Well my hard drive’s acting funny, making weird noises and not accessing data, and we’re leaving on Monday for Las Vegas and I don’t want to be without a computer, so I pack it all up and hub takes it in to CompUSA to replace it. Turns out the sales droid lied about the replacement thing; they have to check it in and try to repair it first. The manager of the store said to take it up with the store we bought it from, and said if it didn’t work that we should just take it out to the parking lot and smash the screen and then take it back in to get replaced.

Upon reading the fine print it turns out the manager lied to us as well, since screen damage by misuse or transportation isn’t covered.

I called the Houston Apple store who was sympathetic but also unable to replace the unit.

You can rest assured that we are going to get our $600 in “extended warranty” charged back. And we’re not buying from CompUSA anymore.

The worst part is that I backed up my hard drive and wiped it this afternoon, so now to use it again I have to copy everything back over to a hard drive that may or may not work.

Today was the Featureprice Rally day – the day when all those who were scammed by Featureprice got together to email several dozen media email addresses. One person had this to say about the response:

“I asked how many e-mails they have gotten already, and they said they have gotten thousands already with others still coming in. The NBC-2 reporter told me during the interview their news crew had just visited FeaturePrice facilities and they were treated very badly by the FeaturePrice employees, they were spat at and at least one person dropped their pants and mooned the video crew. The 5 o’clock, 6’oclock, and 10 o’clock news is going to have some good video. Somebody record it for me. This Rally Cry has gotten the media’s attention and I finally have a good experience regarding FeaturePrice.”

They mooned the cameras and spat at them! Man oh man oh Manischewitz, I can’t wait to see the video. Somehow I don’t mind the monetary loss as much anymore.