keeping in mind that this is a rough translation from the bare minimum of English this woman actually spoke and understood – will I get fined for asking for someone who actually speaks the frigging language??
Me: Hi, I was calling because my husband signed up for another cell phone provider and accidentally ported his Sprint number rather than signed up for a new number. Is there a way to go back to Sprint and our old rate plan if it doesn’t work out?
SprintPCS: I have that number listed in my system as still active.
Me: Yes, he just did this, it’s still in processing.
SprintPCS: I have that number listed in my system as still active.
Me: Yes, I’m sure it’s still active, it hasn’t gone through yet.
SprintPCS: But I have that number listed in my system as still active.
Me: He just left the other store 10 minutes ago. It hasn’t gone through yet.
SprintPCS: Oh, then he just did it! It would not have gone through yet.
Me: Yes. Is there a way to go back to Sprint and get our old rate plan back if we need to?
SprintPCS: Please hold.
SprintPCS: My manager says that we can’t give you that information. Since you have signed up with another provider you are no longer our customer and it would be illegal for us to tell you if you can come back or not.
Me: Nevermind. We’re not coming back. *click*
Sprint may have a digital signal. They may have near DSL internet speeds. We may have had 2000 minutes and 2 lines and “unlimited internet” (definition keeps changing on this) for under $100.
Nothing is worth being called a liar to my face, or dealing with the absolutely moronic “customer care representatives” there. Being told my account is not valued highly enough to talk to Retention.
Granted, T-Mobile did make a big boo-boo last night and had me seriously considering whether I really wanted service with them. Their web page states:
“Note: plans include two lines of service. Up to three additional lines can be added to the FamilyTime plans for $10 per line, per month. A one-time activation fee of $35 per line applies.”
I called to get hub’s line added to mine and was told I’d have to switch to a special plan that costs more and has less minutes for that. When I told them I didn’t understand why I had to do that when the web page stated differently, the CSR started in on me. “Look, MA’AM, I’m not going to argue with you. I could let you talk to my supervisor, but I guarantee he will say the same thing!”
Dude, I wasn’t arguing with you. I was trying to understand something. You were arguing with me. Thank you for making me feel like an idiot.
And the worst part is that I hate arguing so much that I started freaking crying when I was on the phone with him, then my rosacea kicked in because I was upset and my nose has been bright red since last night, and someone’s going to confuse me with Teddy Kennedy on a Saturday night if it doesn’t die down.
Um, in other news, we bought a popup camper today.