Archive for the ‘Rants’ Category

Holy Lillian Vernon, Batman!

December 24, 2006 - 1:18 am 1 Comment

This is the letter that I would have sent through Hearthsong’s Feedback Form, if it had functioned. Which it hasn’t for days. And mail to info@hearthsong.com bounces.

Yes, I checked. They are not owned by Lillian Vernon.

Re: Order #WXXXXXXX

I received 4 items out of the total order. That package was sent UPS Ground, even though I had selected “Express” when I checked out. The rest of the 17 items that I ordered from you are nowhere to be seen. Nobody has been able to provide me with a tracking number for these items, which I ordered on December 13, and which I paid to be shipped second day air. Customer service representatives on the phone keep trying to blame UPS for the failure. In the meantime, I’m left scrambling on Christmas Eve, which I had planned to spend with family and friends.

Please remove my customer information from Hearthsong’s database, as well as the databases of all affiliated companies. In addition, please cancel the remainder of my order and issue me a refund for the items plus shipping. With all the places in the world out there to order from, I certainly don’t see the need to spend money on a company that _causes_ stress rather than _alleviates_ it.

You can be assured that my website readership will also hear of my problems with Hearthsong.

Sincerely,
Yadda yadda.

Reading other review sites, I see that I’m not alone.

Why does this always happen to me??

Edit:

Figured out why their “Contact Us” form doesn’t work. Some genius there forgot to close a bracket. Also, amusingly, the link to their reviews on Bizrate has been commented out. Here’s what it’s supposed to look like:

bizrate.com

Oh, I also forgot to mention that when placing an order on their website, you have to select the shipping method for each individual item rather than the order as a whole. When I told the customer service representative about this today, she started to commiserate with me, then did a total 180 and said she’s been shopping on the internet since 1995 and that’s how every place she orders from does it.

Um, what?

Typical

November 28, 2006 - 5:59 pm Comments Off on Typical

Normally I don’t let much get to me in terms of the subtle kind of crap that us chicks get in day to day life. Guys generally laugh it off and say we’re just tho thenthitive and it’s typical for a chick to read too much into stuff. But sometimes it’s alternately annoying and amusing, the stuff that guys come up with.

I was at Academy today, at the gun counter. I wanted to buy a pair of binoculars to replace my beat-up pair that I use for hunting. After I waited in line for a while, the fella behind the counter asked if he could help me.

“Yes,” I said, “I’m looking for a pair of binoculars.”

“Oh, okay. Are they for your husband or your brother?”

I mean, honestly. “Er, no, they’re for me to use when I go hunting, and I need something small enough for my little girls to scan for deer with when they’re hunting with me.” That shut him up.

For some reason, my desire to buy binoculars was quelled. I ended up going to Walmart for them.

Toxic site cleanup haunts S.A. firms

July 21, 2006 - 6:14 pm Comments Off on Toxic site cleanup haunts S.A. firms

Anton Caputo EXPRESS-NEWS STAFF WRITER

Publication Date : July 3, 2006

Comet Fuel Center owner Roe Traugott thumbs through a pile of nearly two-decade-old waste oil receipts, all remnants of a time when his father’s business sold used motor oil to a nearby recycling outfit called R&H Oil.
“Twenty-three dollars — I got rich on that one,” he says, his voice tinged with irony.

The deals earned Traugott’s father a little less than $50 over the years for 988 gallons of waste oil. That’s about a nickel a gallon. Now the deals could cost his son more than 460 times that amount.

Since then, R&H Oil has declared bankruptcy and abandoned its South Side facility, littered with leaking drums and awash in waste oil. Environmental regulators swarmed the site in 2001, cleaned up what they could and proposed R&H for the Superfund program, which is reserved for the nation’s worst hazardous waste sites. Now, they want people like Traugott to pay for its cleanup, which would include a plan to deal with the dangerous chemicals that have seeped into the shallow aquifer below the site.

Traugott’s father’s $50 business transaction translated into more than $23,000 in liability. Comet Fuel is far from alone. Some 679 businesses, nearly all of them local, are on the hook for more than $21 million in cleanup costs under the federal Superfund program. All were R&H customers between 1988 and 1992, the only stretch of the facility’s long life that it recycled waste oil.

Many, like Traugott, don’t even remember the dealings that could now cost them thousands. They have been linked to R&H by records left behind when its last owner, Tropicana Energy Co., filed for bankruptcy in 1992.

“They call me a waste generator,” Traugott said. “I didn’t generate a damn thing.”
According to experts on the Superfund law, though, Traugott, and everyone else who did business with R&H, did help generate the mess. EPA Assistant Regional Counsel I-Jung Chiang said there is very little room in the law to judge the intentions of those who sold the oil.

“Under the statute, all parties who contributed to the contamination at a particular site are held to be strictly, jointly, and severally liable for the cleanup,” she said. “This means that liability arises regardless of the degree of fault, intent, or compliance history.”

The 7-acre R&H Oil site sits on Somerset Road near the now-defunct Kelly AFB. It operated as an oil refinery and fuel blending facility under more than a dozen owners from 1934 to the early 1990s, according to EPA documents.

All but one of the operators have disappeared. The lone exception is a Michigan-based ink manufacturer that owned portions of the site in the ’70s and ’80s.
Now the site is little more than an overgrown field surrounded by a barbed wire fence. The only signs of the old business are a squat brick building and a dozen or so empty drums, all barely visible behind the dense shrubs that dominate the fence line.

Pollution problems, according to federal records, have been documented since at least 1980, when electric crews working near the facility reported a strong gasoline odor in the groundwater. A year later, the Texas Department of Water Resources found “a black oily liquid with a gasoline odor in the shallow aquifer.”
Four years later, state regulators documented a 200-gallon oil overflow and, in 1990, an 8,000-gallon gasoline spill. By the time the EPA ordered a site assessment 1998 and an initial cleanup in 2001, pollutants had already leached into the ground.

Crews removed the overflowing drums, massive storage tanks and obviously contaminated soil, but the groundwater now carries a noxious combination of chemicals, including arsenic, benzene and trichloroethene. The pollutants are trapped in the aquifer that lies beneath the site and the nearby neighborhood.
There has been no movement on cleaning up the mess in the past five years. Federal regulators say there won’t be until they finish negotiating with those being held responsible. At that point, crews will do a full-blown assessment to determine the extent of the pollution, potential health risks and a cleanup plan.

Federal and state health experts studied the site in 2003 and determined that the pollution is not a risk unless it somehow makes its way to the Edwards Aquifer, which supplies San Antonio’s drinking water. EPA Remedial Project Manager Chris G. Villarreal said there is little chance of that happening, and that monitoring wells show the pollution is staying localized.

Mark Weegar, project manager with the Texas Commission on Environmental Quality, agrees. The best evidence, he said, is research conducted by the Texas Bureau of Economic Geology that shows the two aquifers are well-separated.
“There is somewhere in the neighborhood of 1,000 to 1,200 feet of impermeable area between them,” Weegar said. “The chances are very slight.”

The 679 businesses and individuals on the hook for the cleanup include local service stations, car dealerships and a plethora of small and big businesses. Also on the list are local school districts, the city of San Antonio and Bexar County. Most, like Traugott, are being offered a settlement based on an estimated cleanup cost.

The largest 23 users, however, are being held responsible for the actual cleanup cost, which they can also choose to contract themselves. These are the customers responsible for a half of a percent or more of the contamination.

That list includes Wal-Mart, Firestone and BFI Waste Systems. The biggest, by far, is the Defense Reutilization Marketing Service, which disposed of property for the military. The department is being held responsible for nearly 24 percent of the contamination, almost four times the amount of second-place S&J Petroleum.
Spokesman Ken MacNevin said the department is in legal negotiations with the EPA, but that it takes its responsibility seriously.

“Stewardship extends past just putting it on the back of a truck and closing the door,” MacNevin said.

The remaining 656 businesses and individuals, who are legally termed “de minimis” parties because of their minute role in the contamination, are being offered settlement amounts ranging from just under $100,000 to $358 and change. They’ve been given a deadline of July 17 or July 23, depending on when the offer was received, to accept. But Chiang said the EPA will probably extend the deadline.

“These settlement offers are voluntary and are extended as a way to provide de minimis parties with a swift and efficient means to end their involvement in the Superfund process early,” she said. “The decision not to accept the de minimis settlement offer does not lead to criminal prosecution. This is a civil matter. However, it does leave the nonsettling party open to contribution lawsuits by other parties who have resolved their liabilities or incurred cleanup costs.”

Attorney Erich Birch, who is advising the Texas Independent Automotive Association in the case, said those who accept the offer will have the advantage of “being able to sleep at night.” Ultimately, the risk of being held liable for more in the future will probably be too great for many not to accept, he said.
“People are always saying it’s unfair, and they’re right.” Birch said. “It (the Superfund law) is a cost-recovery statute. It’s really not designed to find the actual guilty party.”

Mike Koebke, president of the association, agrees with Birch’s evaluation. His business, Gus Mann Automotive, is being assessed nearly $4,400.
“The concern for many is if we send a check, then directly or indirectly, we are admitting guilt,” he said.

Adding insult to injury, Birch said, is that those who used R&H were “doing the right thing” by using a recycler that was registered with the state.

The issue of the state’s role in the fiasco hasn’t been lost on state Sen. Leticia Van de Putte, who became involved in the situation when an “intimidated” and “scared” constituent came into her office carrying an EPA letter.

She has since hosted two meetings on the issue and is working with the local congressional representatives Charlie Gonzalez, Lamar Smith and Henry Cuellar. The three congressmen sent a letter to EPA last week asking for more explanation on the case.

TCEQ officials said that state laws have been tightened since R&H operated and now require insurance to help pay for such problems. But Weegar said that while recycling operations are required to register with the state, they don’t carry “a TCEQ good housekeeping seal of approval.”

“It’s kind of buyer beware in reverse,” he said.

The whole thing has a bad smell to Van de Putte.

“All of those people contracted with and did business with people who were regulated by the state to do this kind of business in the late ’80s and early ’90s,” she said. “Now, 15 years later, they’re hit with $5,000 or even $30,000 or $40,000. What sort of faith does that leave in the system?”

Not a good day, or, how to have a terrible bedside manner

June 26, 2006 - 6:18 pm 2 Comments

I called around this morning to get an appointment with a urologist. This afternoon hubby dropped me off at my appointment and he took Caroline to go shopping. I walked in to a waiting room full of elderly people, feeling like a fish out of water. They called me back, took my weight, and I mentioned that I had gained 9 lbs over the last couple of days and thought I was retaining water. The nurse said to be sure to tell the doctor that. I also mentioned that I’d been running a fever last night, so the nurse came to check my temperature under my arm (!) and said that it was 98.5 so I was fine.

The doctor arrived and had very little to say. She was peeved that I didn’t bring the actual CT scan with me, just the interpretation. She said I would need to go get an X-ray down the road. I said I didn’t have a car with me and I’d have to call my husband back to get me, and she started with an attitude: “Look, I’m just trying to save you time here so we can get this taken care of today.”

Yeah, ok, fine, whatever. I called my husband back who took me over for the X-ray. Got the films, came back to the urologist’s office, and while I’m still in the waiting room with my films, a nurse comes out and says they have penciled me in for a lithotripsy. Without the doctor even having glanced at the X-ray? Neat. It’s for just-in-case, don’t you know.

Yeah, ok, fine, whatever. I get called back, the doctor looks at the films, sees a stone in my bladder, and says she wants to ram a camera up my pee-hole to take a look-see. Sounds like fun, right? So I strip down and climb into the stirrups. The nurse came to put some numbing stuff on me, shoved a consent form at me without bothering to tell me what it says (I manage to read, from my awkward position, that it’s for a cystoscopy) and said, “The doctor will be right in!” and left the room. With my hoo-ha hanging out in the wind, and me staring at the ceiling.

20 minutes later, the doctor comes in. She uncovers me and says, “I’m going to need help with this. I’ll be right back with a nurse.” With my hoo-ha now exposed and hanging out in the wind, and me staring at the ceiling.

10 minutes after THAT, they come in together. Nobody warned me that a cystoscopy involved incredible, ripping, searing, hellish pain. I’m choked with sobs on the table from the agony. It hurt so badly I am still tearing up about it, 2 hours later. The doctor said that it was worth it, that it gave her some important information about the stone, that 1) it was triangular and 2) it’s in the bladder. No matter that *I* could have told her both those things after looking at the X-ray of the triangular stone in my bladder. I wonder how much she gets from the insurance company for that kind and gentle procedure.

So she tosses a pamphlet about lithotripsy at me and starts to walk out the room, saying she’ll be right back but that for me to expect to show up for surgery tomorrow morning. Wait, I said, isn’t this stone small enough to pass on its own? She said that tomorrow was the day she had set aside for the O.R. and that if we pushed it off, that would eat into her long weekend. She told me to read my lithotripsy pamphlet and left the room, promising to return shortly. Besides, triangular stones never come out on their own, says she. Hm, there’s a maxipad on top of my clothes. I guess I’m supposed to use it? Who knows? Nobody told me a damned thing.

I call hubby, sobbing, asking him to start heading back to get me.

I wait another half an hour. While I am waiting, I get a phone call from the surgery center asking if I’m going to have surgery tomorrow. I tell her, “Hell if I know.”

I open my door and look around. Nurses stare at me quizzically. I say, “Well, I assume I’m done here.” The nurse says that the doctor has gone into room five and that she’d be out, you guessed it, shortly. Coup de grace. I gather my things and leave, saying this has gone on long enough and is totally ridiculous. One of the doctor’s partners watches me leave and doesn’t say a word.

I called the other urologist’s office, the one that the E.R. doc had originally referred me to, and they can’t see me until Friday now. After the amount of pain that woman put me through this afternoon, I do not want to subject myself to her tender mercies again. In the meantime, I’ll just drink a bunch of water.

Good Morning, Tree Co.

May 2, 2006 - 1:41 pm 17 Comments

Back in November I wrote a post about Good Mourning Tree Company who kept leaving flyers on my door. That post has been very popular on this website, garnering several search engine referrals from people looking for more information about the business.

Today we got another flyer. They’ve changed a bunch of information around so that the searchable terms have decreased. The company is now calling itself “Good Morning Tree Co.” (note the change of spelling) and all references to its felon owner, Sid Mourning, have been removed.

They’re still at the same telephone number: (512) 420-0733, although they’ve removed Sid Mourning’s 512-657-4349 number.

This is the company that came into my back yard, climbed the stairs over my garage, and left a flyer on the guest apartment door, as well as leaves countless reams of spamvertising on my front door. One time they left a flyer while we were out of town. For the next week we had that white banner on our front door proudly announcing that we were out of town. When I called Sid Mourning in a good-faith attempt to get his company to quit soliciting my house, he told me that nobody would rob my house and that I must have too much time on my hands.

Stuff that shouldn’t be there

April 8, 2006 - 11:23 pm 1 Comment

We went to the Louisiana Swamp Romp today. At the gate there was a security guard. She stopped me and asked to look in my fanny-pack. She was taken aback when I asked, “And what are you looking for?” Her response: “Stuff that shouldn’t be there.”

Thank you for that enlightenment.

Ironically, it could very well have been a concealed carry pack and she never would have known. Not to mention that my husband was carrying both a knife and a gun on his person (legally) and never even got a second look.

Makes me regret not carrying today. Stuff that shouldn’t be there. WTF is that supposed to mean? I don’t know if I’m madder at the mall-ninja for her vague and uber-authoritarian stance or at myself for unzipping the pack and showing her my collection of sunglasses.

If I were carrying in the pack, I wouldn’t have been able legally to show her what was in it. It’s a concealed handgun license for a reason. So what if I had refused? I wonder what she would have done.

Pre-cogs arrest drunks who just might drive someday

March 26, 2006 - 2:44 pm Comments Off on Pre-cogs arrest drunks who just might drive someday

http://www.nbc5i.com/news/8259254/detail.html

You know what I’d do if I didn’t have kids to take care of? I’d go into one of these bars, totally sober, but act drunk. Really drunk. Let them arrest me. Take a breathalyzer. Laugh at them.

But that’s just me.

No child left behind

March 21, 2006 - 4:47 pm Comments Off on No child left behind

No child left behind. Except for the bright ones, because I’m pretty sure they’re just showing off.

Texas law states that kids have to be five years old by September 1 to get into kindergarten. If you want to try to place a younger child into kindergarten, they have to take the third grade TAKS test and pass it.

Caroline misses the cut-off by a couple of days. Even though she’s reading, spelling, and writing, she can’t get into public school. The decision is not left up to the school districts, who would be in a position to evaluate and assess what kids are ready. It’s a state law, faceless, with no accountability and no flexibility.

Looks like we’re going to have to send her to private kindergarten next year and then hope they can place her into first grade the next year. That’s a real shame because Jo’s kindergarten teacher wanted to have Caroline in her class (and vice versa).

The law is an ass.